Why do people find it so hard to do their jobs?

I'm so frustrated. Now I know why the Irish drink.
I have e-mailed the offices at the university quite a few times and never heard back from them. I have been asking questions about the on campus accommodation and FINALLY had them answered TODAY! After a month of going in circles on their out-dated web page and not receiving any new information I finally get an answer.

"...my apologise, but all international on campus housing has been allocated. please notice you will be wait listed."

Thanks.
:-(